At High Point Travel, we understand that plans can change unexpectedly. We strive to provide a fair and transparent cancellation and refund policy to ensure your peace of mind when booking your travel experience with us. Please read the following guidelines carefully regarding cancellations, refunds, and related matters:
Cancellation by the Traveler:
1.1 Vacation Packages:
If you need to cancel your vacation package booking, the following cancellation fees will apply:
- Cancellations made 30 days or more prior to the start date of the trip will receive a full refund, minus any non-refundable deposits or fees incurred.
- Cancellations made between 15 and 29 days prior to the start date of the trip will be subject to a cancellation fee of 50% of the total trip cost.
- Cancellations made 14 days or less before the start date of the trip, as well as no-shows, are non-refundable.
Please note that specific cancellation policies may vary depending on the suppliers and partners involved in your vacation package. We will provide you with detailed information regarding the applicable cancellation fees at the time of booking.
1.2 Tours and/or Transfers Booked separately:
For cancellations of shared tours, the following guidelines apply:
- Cancellations made 7 days or more prior to the tour departure date will receive a full refund, minus any non-refundable deposits or fees incurred.
- Cancellations made between 3 and 6 days prior to the tour departure date will be subject to a cancellation fee of 50% of the total tour cost.
- Cancellations made 2 days or less before the tour departure date, as well as no-shows, are non-refundable.
Cancellation by High Point Travel:
In the unlikely event that we have to cancel your vacation package or tour and/or transfer due to unforeseen circumstances or events beyond our control, such as natural disasters or political unrest, we will offer you alternative options or a full refund of the amount paid. We will make every effort to notify you in a timely manner and work with you to find the best possible solution.
3.1 Processing Time:
Refunds will be processed within 30 days of receiving a valid refund request. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.
3.2 Refund Method:
Refunds will be issued using the original payment method used for the booking unless otherwise agreed upon by both parties. If the original payment method is no longer valid or available, we will work with you to find an alternative refund solution.
Modifications and Changes:
If you need to make changes to your booking, such as altering the travel dates, adding or removing participants, or switching to a different itinerary, we will do our best to accommodate your request. Please note that additional fees or costs may apply, depending on the nature of the change and any penalties imposed by our suppliers or partners.
We strongly recommend that all travelers obtain comprehensive travel insurance to protect against unforeseen circumstances, including trip cancellations, delays, or medical emergencies. Travel insurance can provide coverage for various travel-related risks and may offer reimbursement for eligible expenses in accordance with the policy terms and conditions.
Please review your travel insurance policy carefully and ensure it meets your specific needs before embarking on your journey.
If you have any questions or need further clarification regarding our cancellation and refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide the necessary guidance throughout the process.
Note: The cancellation and refund policy outlined above is subject to change without prior notice. We recommend reviewing this page periodically or contacting us directly for the most updated info.